Maia Jordan
Email: maia.jordan81@proton.me | Location: Cary, NC
Professional Summary
Systems Administrator with manufacturing operations expertise with experience in user access management, documentation support, and GMP-compliant environments. Skilled in system administration, preventive maintenance protocols, and supporting manufacturing IT infrastructure. Proficient in SAP, Oracle, and multiple enterprise systems with strong technical troubleshooting abilities. Currently pursuing Cybersecurity and Cloud Infrastructure education alongside BioWorks Certificate in biomanufacturing to enhance system backup, recovery, virtualization capabilities, and biomanufacturing operations knowledge.
Education
AAS Cybersecurity and Cloud Infrastructure
BioWorks Certificate in Biomanufacturing
Bachelor of Arts
Experience
- • Managed user access and account administration across multiple client implementations, coordinating with IT teams to ensure proper permissions and security protocols.
- • Provided comprehensive documentation support within project management software, maintaining accurate system records and user guides.
- • Coordinated system migrations and integrations, supporting clients through technical transitions and training sessions.
- • Maintained control of scope across multiple projects while meeting tight deadlines and achieving 90% user adoption rates.
- • Delivered timely technical support and troubleshooting for end-users during system rollouts.
- • Supervised manufacturing operations with 30+ employees in a GMP-aligned environment, ensuring compliance with documentation and opertaional procedures.
- • Managed user access and system permissions within SAP and Oracle manufacturing systems for production floor operations.
- • Supported system backup processes and maintained documentation for manufacturing IT systems and equipment.
- • Led cross-functional teams to optimize resource allocation, achieving 85% improvement in on-time delivery.
- • Administerted SAP and Gemstone system transactions for order fulfillment, inventory management, and shipping operations.
- • Monitored system performance and anticipated demand changes to optimize resource allocation and equipment utilization.
- • Supported IT infrastructure needs for manufacturing floor operations, coordinating with IT teams on user access and system issues.
- • Enhanced technical expertise within teams through training and continuous improvement initiatives.
- • Managed order fulfillmenet systems and inventory databases, maintaining 95% compliance with operational standards.
- • Monitored KPIs and system metrics to drive improvements in order managemnet and service accuracy.
- • Trained and supervised employees on system usage and operational procedures.
Technical Skills
- • User Access Management | System Documentation | Preventive Maintenance | Backup and Recovery
- • SAP | Oracle | GMP Compliance | cGMP Compliance | Biomanufacturing Operations | Inventory Management
- • Salesforce | Jira | Zendesk | MS Office Suite
- • Database Management | Cybersecurity | Programming (Python) | Domain Management
- • Lean Six Sigma | Agile | Project Management | Problem-Solving | Process Optimization
Certifications
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Lean Six Sigma Yellow Belt
- Certification at Certiport: Information Technology Specialist in Python
- Project Management – Coursera/Google